Multi-Vendor E-Commerce Marketplace

We want you to be satisfied with your purchase. This policy outlines our procedures for returns, exchanges, and refunds.

1. Return Eligibility

We offer a 48 hours return window from the date of delivery for eligible products.

Returns are accepted in the following cases:

• Defective or damaged items
• Wrong item delivered
• Missing parts or accessories
• Product significantly different from description

Products must be unused, in original condition, and with all tags and packaging intact.

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods
• Personal care or hygiene items (if opened)
• Customized or made-to-order products
• Digital goods
• Items without original tags or packaging

3. How to Initiate a Return

To request a return:

Go to \”My Orders\” → Select the order → Click \”Return\” → Upload required photos → Submit the request.

Our team will review and approve the request after verification.

4. Refund Process

• Refund timeline: 5–10 business days after product inspection and approval.
• Refund method: Original payment method or Snapbaaz Wallet (as applicable).

Refund Amount

Refund = Product Price minus ₹45 standard deduction

This ₹45 deduction covers logistics and handling charges.

Exception

No deduction will apply in cases of:

• Defective products
• Wrong item delivered
• Vendor or Snapbaaz error

In such cases, a full refund will be processed.

5. Return Pickup

Return pickup will be scheduled through Snapbaaz logistics partners.

Customers must ensure:

• Product is properly packed
• All tags are attached
• Original packaging is intact

Failure to meet these conditions may result in rejection of return.

6. Exchange Policy

Exchanges are available for size or color variants, subject to:

• Stock availability
• Vendor approval

Exchange requests follow the same process as returns.

7. Cancellation Policy

Before Shipment:
Full refund (no deduction).

After Shipment:
Customer must initiate return after receiving the product. ₹45 deduction will apply (except in defective/wrong item cases).

8. Quality Check at Delivery

Customers are advised to inspect the package at the time of delivery.

Any damage or issue must be reported within 48 hours with clear photos.

Contact Information

For inquiries, support, and assistance:

Email: snapbaaz.care@gmail.com
Website: www.snapbaaz.in
Phone: +91-95156 40461
Registered Address: [ Sai Durga Nagar, Dameracherla, Nalgonda, Telangana – 508355, India ]